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Privacy policy

VERSION 1.3EFFECTIVE 03 SEP 2026WRITTEN IN PLAIN ENGLISH
ON THIS PAGE
What we collect Your recordings What your coach sees Third-party connections Health data How long we keep it Children Your rights Contact
THE SHORT VERSION
Your voice recordings and transcripts are never shared with your coach, or with anyone else.
Skin photographs are analysed privately for you alone, and are never visible to your coach or anyone else.
We do not sell your data, and we do not use it to train models for anyone else.
You can delete everything, in one action, at any time. Your live record goes immediately; encrypted backups purge within 35 days.

What we collect

We collect what the app needs to build your record, and nothing beyond it. That falls into six groups: who you are, what you say at onboarding, what you tell us day to day, what your devices report, what you photograph, and what you connect.

ACCOUNT AND PROFILEYour full name, email address, username, date of birth, sex, height and weight, and the phone number you register for WhatsApp. We also hold the user ID we assign your account, and the sign-in identifier from Google or Apple if you use one.
SPOKEN ONBOARDINGThe guided voice onboarding asks about your health history. What you say is transcribed, and free-text medical conditions, medications and family history are written into your profile and kept there.
WHAT YOU TELL USCheck-in recordings, typed meals, goals, and anything you send your coach.
FROM YOUR DEVICESSleep, HRV, resting heart rate, strain, steps, workouts and weight, via WHOOP, Apple Health, and the step sensor on your phone.
WHAT YOU PHOTOGRAPHMeals, restaurant menus, lab reports and skin scans.
WHAT YOU CONNECTSwiggy order history and carts, if you link the account. WhatsApp messages you send the companion number.

Your recordings

A recording is uploaded, transcribed, and reduced to structured facts — alcohol, pain score, water, training, mood. The audio and the transcript stay in your account. They are visible to you and to nobody else, including your coach and including us in the ordinary course of running the service.

Transcription and the analysis that follows it run on Google's Gemini API, under our agreement with Google. What we send to that API is text, images — meal photos, menu photos, face photos and body progress photos — and audio. Under that agreement your inputs are not used to train Google's models. You can delete any recording individually, and deleting it removes the transcript with it.

What your coach sees

If you invite a coach, they see scores and trends. The line between the two is fixed, and you cannot be talked out of it by a coach asking.

THEY SEE
Recovery, HRV and sleep scoresCheck-in and workout adherenceEmotional score, as a numberExtracted facts you mark shareableWeekly report, if you send it
THEY NEVER SEE
Audio from any check-inTranscripts, in whole or in partSkin photographsYour raw blood report fileAnything you say to the AI coach

Third-party connections

Every connection is optional, and each one can be revoked from inside the app without losing the rest of your record.

WHOOPReads recovery, HRV, sleep and strainREAD ONLY
Apple HealthReads steps, workouts, heart rate and weightREAD ONLY
Phone step sensorCounts steps in AAYU from the device pedometerREAD ONLY
SwiggyReads order history, builds carts you confirmNEVER PAYS
WhatsAppSends reminders, receives your voice notesOPT IN
UPI appsPayment is handed off; we never hold your PIN or cardNO CREDENTIALS

Health data

Blood markers, skin scores and everything derived from your body are treated as sensitive personal data. They are encrypted at rest, isolated per account, and never used for advertising or shared with insurers, employers or data brokers. Where Indian law requires explicit consent for processing sensitive data, we ask for it separately rather than folding it into these terms.

AAYU is not a medical device and does not diagnose. Nothing in the app replaces a doctor, and any change to medication or dosage should go past one.

How long we keep it

Check-in audio90 DAYS, THEN DELETED
Extracted facts and scoresWHILE YOUR ACCOUNT IS OPEN
Skin photographsPRIVATE TO YOU
Everything, after you delete the accountDELETED IMMEDIATELY
Encrypted backups that still hold a copyPURGED WITHIN 35 DAYS

Deleting your account removes your record from our live systems immediately. Encrypted database backups may still hold a copy for up to 35 days, after which they rotate out permanently. Nothing survives that window.

Children

AAYU is only for adults aged 18 or older. We ask every new account to confirm this before health data is processed. If you believe a minor has created an account, write to the address below and we will investigate and delete it promptly.

Your rights

You can access and correct your record, download a portable copy, withdraw optional consent, object to or restrict processing, and delete your account. These controls are in Profile → Privacy & data. EU and UK users may also complain to their local data-protection authority. Withdrawing consent does not make earlier lawful processing unlawful.

Why we process data

AAYU processes account and core service data to perform our agreement with you. We process health data and optional AI analysis only with your explicit consent. Security logs are processed for our legitimate interest in protecting the service and meeting legal duties. Where Google Gemini processes content for an insight, it acts as a service provider under our instructions; AAYU does not use health data for advertising.

Data may be processed outside your country. For EEA or UK transfers, AAYU uses an adequacy decision or approved contractual safeguards such as the European Commission Standard Contractual Clauses, as applicable. Ask the contact below for information about the safeguard covering a particular transfer.

Contact

Privacy questions and rights requests go to our privacy contact. We aim to answer without undue delay and within the period required by applicable law.

Email the privacy contact
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आयुAAYU
LEGAL

Privacy policy

VERSION 1.3EFFECTIVE 03 SEP 2026
THE SHORT VERSION
Recordings and transcripts are never shared with your coach.
Skin photos are analysed privately for you alone — never visible to your coach or anyone else.
We don't sell your data or train anyone else's models on it.
Delete everything in one action — live data goes at once, backups within 35 days.
What we collect+
What your coach sees
THEY SEE
Recovery, HRV and sleep scoresCheck-in and workout adherenceEmotional score, as a number
THEY NEVER SEE
Audio from any check-inTranscripts, in whole or in partSkin photographsYour raw blood report file
Third-party connections+
Health data+
How long we keep it+
Children+
Your EU/UK rights

Access, correct, download, restrict, object, withdraw optional consent or delete from Profile → Privacy & data. You may also complain to your local data-protection authority. Health and optional AI processing rely on explicit consent; core account service relies on our agreement with you.

AAYU is not a medical device and does not diagnose. Nothing here replaces a doctor.
Email the privacy contact
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